Refund policy

The 14-day window

You can request a full refund within 14 days of purchase, provided a completion certificate has not been issued for that course. Email us and we'll process it back to your original payment method, typically within five business days.

Why certificates end the window

Once a certificate is issued, the CEU has been earned and reported in our ACE Provider records. At that point the sale is final. If you're unsure whether a course is right for you, read the full learning objectives on the course page first — they're published for exactly this reason.

How to request a refund

• Email admin@danib-haven.com from the address on your account
• Include the course name and your order or receipt number
• Tell us briefly what didn't work — it genuinely helps us improve the course

Technical problems

If a course won't play, a file won't download, or the quiz behaves strangely, contact us before requesting a refund. Most issues are fixable within a day, and we'd rather you get the CEU than get your money back.

Duplicate purchases

Accidentally bought the same course twice? Email us and we'll refund the duplicate in full, regardless of the 14-day window or certificate status.

Group and agency purchases

Group purchases follow the same 14-day terms, applied per unused seat. Seats where a certificate has already been issued are not refundable.